Climbing Gym Staff Training, Elevated

Every employee gains the skills they need, when they need them.
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Hire for customer service and hospitality skills. Consistently train process and procedure.

One Solution. Many Benefits.

Reduce Turnover | Increase Revenue | Improve Member Retention | Decrease Time to Productivity | Increase Retail Sales | Minimize Onboarding Time

Mentor is an all-in-one training platform built for climbing gyms. By standardizing and systematizing how your team learns the specifics of your operation, you spend less time re-teaching basics and more time growing your gym.

The Ultimate Staff Training Tool

Create exceptional onboarding, training, and development experiences for your gym staff without draining your management time or your budget.
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Get Well-Trained Staff,
and Your Time Back

Clearly establish consistency in skills and operations across facilities, with 24-7 access for you and all of your staff.

A Clear Window into Your Ops Team's Knowledge

Remove the guesswork and risk. Get a live dashboard showing precisely which trainings each staff member has completed and when.
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your climbing gym specific

Training Resource Platform

Quickly upload, organize, assign, and track all your training materials in 1 place.

Ready-Made Gear Training

Get top-tier climbing gear education without the repetitive burden of teaching basic concepts.
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systematize your staff training

Choose Your Optimal Solution

Climbing Shoe
Bundle

Per Student
$249 per student
Available starting Q1 2026


Level 1 - Intro & Fitting Rental Shoes
Level 2 - Climbing Shoe Details
Level 3 - Retail Expertise
Brands Resources - Product specific charts

  •    1 Student Per Seat
  •    Instant access
  •    Exams & Quizzes
  •    Certificates
  •    Lifetime Updates
  •    No Progress Tracking
  •    No Course Creation

Platform Access + Shoe Bundle

Unlimited Annual
$249 per month
Billed Annually - Save $100/mo


Full Mentor Platform access, course creation, & progress tracking
Includes Climbing Shoe Course Bundle

  •    Unlimited Students
  •    Onboarding Support
  •    Exams & Quizzes
  •    Certificates
  •    Progress Tracking
  •    Course Creation
  •    Bulk Upload
  •    Bulk Assign Students

Platform Access + Shoe Bundle

Unlimited Monthly
$349 per month

Billed Monthly

Full Mentor Platform access, course creation, & progress tracking

Includes Climbing Shoe Course Bundle

  •    Unlimited Students
  •    Onboarding Support
  •    Exams & Quizzes
  •    Certificates
  •    Progress Tracking
  •    Course Creation
  •    Bulk Upload
  •    Bulk Assign Students

Frequently Asked Questions

Q1: Is Mentor only appropriate for multi‑location operations?

The Mentor platform is ideal for gyms with 20+ staff, especially if you have multiple locations. Smaller gyms will likely get more benefit by starting with the per‑seat Climbing Shoes series to gain access to the ready-made gear training without the recurring monthly expense, then upgrade to the full platform if you determine a more robust training system makes sense to help minimize the repetitive training burden.

Q2: Can I add my own training materials?

Yes. On the full platform plans, you can upload videos, PDFs, text docs, quizzes, and worksheets, and turn them into structured courses for any role in your gym. The Climbing Shoe Series of classes purchased per user does not include access to upload your own content.

Q3: What if I just want the ready-made gear training?

Then the Climbing Shoes 3‑part series on a per‑seat basis is a great fit. You’ll get high‑quality, brand‑agnostic gear education created by WeighMyRack, and each staff member receives a certificate when they finish. If you have 30 employees or more, it generally is cheaper to utilize the monthly full platform plan because any new employee can be enrolled at no additional cost.

Q4: How do I track who’s completed what?

The progress tracking dashboards are included in the Unlimited platform plan (annual or monthly). You get a graphical Training Matrix which clearly shows who has started and/or completed which courses, as well as a real-time report which is a searchable, sortable list of each staff member and their course activity. The per‑seat course access does not include manager‑level tracking, which is why the per seat plan is typically best for gyms with a staff numbers that small enough to be easily managed by 1 person. 

Q5: Is your content brand agnostic?

Yes. All current and future courses created by WeighMyRack and made available on Mentor are fully brand‑agnostic. We focus on principles, enabling the information to be applied across all experience levels.
Brands themselves do have the ability to upload specific brand and product resources content. This is where your team will have access to the product specific training which is highly beneficial in a retail environment.

Q6: Do I need LMS experience to be proficient with Mentor?

No. The Mentor platform is incredibly easy to start using. Most gym owners we talk to are still primarily using a combination of G-suite, ADP, shadowing and binders. And for Unlimited platform plan members, our onboarding clearly walks you through the easy setup, quickly importing your existing content, and creating simple course tracks for your staff. We also offer ongoing support for anyone who would like more guidance.

Q7: Can you help us build out our own courses?

Yes. During onboarding, we’ll help import your existing docs and outline courses like onboarding, safety protocols, customer service, and more. If you would prefer a done-for-you system, we do offer a white glove service in which we come in and create your new training system based on your unique needs.

Trusted Across The Industry

For over a decade we've been partnering with climbing brands large and small to create climbing gear education. Here's a small sample:
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Elevate Your Existing Onboarding and Training.

It's difficult to hire experienced, knowledgable climbers who are also highly effective at providing high-caliber customer experiences.

Often there's a large gap between the skills employees have, and the skills they need to fully support your gym's operational needs, not to mention your broader business objectives.

The challenge is, there is a lack of affordable, accessible, and time efficient resources that support the needed employee skill development.

Mentor exists so every one of your employees can gain the skills they need, when they need them, without placing unnecessary stress on your time and financial resources.

It's a win for you, a win for your employees, and a win for your members and guests.
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your strategic advantage:

People love coming to your gym

As the climbing gym market continues to evolve and become more saturated within each market, you have the opportunity to establish yourself as the place to go because guests feel like a part of the community. To establish that level of hospitality, staff need to learn through consistent, clear development training. Mentor provides the platform for that structured training to occur.
About Us

The Team

At WeighMyRack we've been creating and sharing climbing gear education for over a decade.
Our mission is to make climbing accessible to all through climbing education.

Andreas Unterschuetz

After leaving a leadership position in the aerospace design world for a stint in outdoor retail, Andreas joined Alison to build WeighMyRack as they travelled and climbed across the country, and around the world.  As a dedicated student of leadership, team development, and high performance at work, Andreas is passionate about sharing with others how teams can do their most meaningful work together while achieving exceptional results.

Alison Dennis

Alison has been the brains, and brawn behind WeighMyRack since she started the company as a side-hustle in 2011. With degrees in Computer and Systems Engineering and Psychology, Alison has brought her empathetic desire to bring climbing gear education to the masses through WeighMyRack and her leadership roles on mountain rescue teams. Her unique combination of high EQ, leadership skill, and commitment to developing highly effective systems has enabled her to grow WeighMyRack into the largest climbing gear education resource in the world.

Jeff Jaramillo

Jeff has been WeighMyRack’s resident trad dad and head of education for over five years. With roots in music, photography, and management, and a deep passion for adult learning, he brings a rare blend of creativity, clarity, and rigor to everything he teaches. As the primary voice behind the WeighMyRack blog, Jeff is known for turning complex topics into approachable, engaging information that climbers actually want to read. His depth of knowledge and his knack for sharing it continues to surprise and inspire both new and seasoned climbers alike.

Compare training solutions

01

Mentor

Accessibility:
HIGH


Cost:
$250/mo


Implementation:
EASY


Maintenance:
EASY


Time
Investment:
MODERATE


Support:
YES


Engagement:
HIGH


Depth of
Training:
EXTENSIVE

Scaleability:

HIGH

02

Dedicated
Staff

Accessibility:
HIGH


Cost:
$600-4,000/mo


Implementation:
DIFFICULT


Maintenance:
DIFFICULT


Time
Investment:
HIGH


Support:
NO


Engagement:
VERY HIGH


Depth of
Training:
VARIABLE

Scaleability:

LOW

03

L.M.S.

Accessibility:
HIGH


Cost:
$250-5000/mo


Implementation:
DIFFICULT


Maintenance:
MODERATE


Time
Investment:
HIGH


Support:
NO


Engagement:
HIGH


Depth of
Training:
VARIABLE

Scaleability:

MODERATE

04

Paper

Accessibility:
LOW


Cost:
NONE


Implementation:
EASY


Maintenance:
MODERATE


Time
Investment:
MODERATE


Support:
NO


Engagement:
LOW


Depth of
Training:
VARIABLE

Scaleability:

LOW

05

Generalized
tools

Accessibility:
HIGH


Cost:
$100-500/mo


Implementation:
MODERATE


Maintenance:
EASY


Time
Investment:
MODERATE


Support:
NO


Engagement:
MODERATE


Depth of
Training:
VARIABLE

Scaleability:

HIGH