Shoes: Level 3 - Expert Conversations

The Art of Shoe Retail

Elevate your ability to deliver outstanding retail experiences and provide the guidance others are looking for.

What you'll Learn:

  • A Step-by-step guide to fitting climbing shoes
  • The 5 Motivations of climbing shoe customers
  • How to have exceptional customer interactions
  • How to address common fit challenges
  • The correct way to support customers making a decision
  • The art of crafting exceptional customer experiences
This is where you get to become not only the expert, but the trusted advisor... the person your community turns to for advice on climbing shoes. You already know the technical information. Now you get to apply that in conversations that will wow people.

Course Content

Get to know

Your Instructors

Our team of professional mentors & instructors are sharing their knowledge to elevate your expertise.

Jeff Jaramillo

Head of Education
WeighMyRack

Alison Dennis

Founder/CEO
WeighMyRack

Andreas Unterschuetz

VP - Media
WeighMyRack

Jake Dickerson

Co-Owner & Buyer
Wild Iris Mountain Sports

Related Courses

Develop the skills you'll use every day

Designed for climbing gym employees like you

This set of development courses isn't for your boss, your gym's ownership, or anyone else other than you. These courses are designed specifically to provide you with a complete and comprehensive knowledge base and skill set to become the trusted expert in your community. A little knowledge and skill practice can dramatically elevate you as an individual from simply being "gym staff" to becoming a trusted and highly appreciated member of the community.

Applicable Learning

With our diverse range of professional development courses, you gain the skills and knowledge you need to advance your career and your personal development beyond your job.

Diverse Perspectives

This course will give you the insights our diverse team has learned from decades of experience at all levels of climbing and climbing gym operations.
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